Shipping policy
Shipping and Delivery:
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Ebooks are delivered instantly by email via BookFunnel. PLEASE NOTE: These will be shipped to the email address on record with Shopify. Please check this email address, as well as your spam folder if you do not receive the BookFunnel email within 3 minutes. If you have Gmail, the email might be in your Promotions folder.
- Print books are printed and shipped by Lulu Direct, usually in conjunction with a local print-on-demand distributor.
- If you receive damaged or defective print books from us, or if your order failed to arrive, we are happy to provide a replacement order. Please notify us within 30 days of your order’s shipment date.
For physical goods (such as print books), you are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of goods to the wrong address or wrong person due to inaccurate or incomplete shipping information.
Print book shipping times vary between countries. Estimated shipping times and shipping method options are shown at checkout.
Deliveries to all EU countries:
For all orders shipped to countries within the European Union (EU) with a total value of less than 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means the price you see for the item(s) in your cart is the final price you’ll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and we strive to make the checkout process as easy and transparent as possible.